Terms and Conditions & Right of Withdrawal

1. Scope

These General Terms and Conditions apply to all orders placed by consumers through our online shop. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

2. Contractual Partner

The purchase contract is concluded with:

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order. By clicking the payment button, you submit a binding order. The purchase contract is concluded when we accept your order through a confirmation email sent immediately upon receipt.

4. Right of Withdrawal

Consumers have a statutory right of withdrawal. Regular return shipping costs are borne by the customer. Detailed withdrawal provisions follow in the notice below.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract:

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Date:

(*) Delete as applicable.

5. Prices and Shipping Costs

Listed prices include statutory value-added tax and other price components. Shipping costs may apply and are displayed on the product pages, in the shopping cart, and during the checkout process.

6. Delivery

We ship worldwide. Customer pickup is not available.

7. Payment

The following payment methods are available: credit card, PayPal, Apple Pay, Google Pay, Klarna, bank transfer, Bancontact (Belgian consumers), EPS (Austrian consumers), iDEAL (Dutch consumers).

8. Retention of Title

Goods remain our property until full payment has been received.

9. Shipping Damage

Please report visible shipping damage immediately to the carrier and contact us promptly. This helps us pursue claims against the transport service provider and insurer. However, failure to report has no consequences for your statutory warranty rights.

10. Warranty

Statutory warranty rights apply.

11. Liability

We are liable without limitation for damages caused by ourselves, our legal representatives, or vicarious agents, particularly in cases of injury to life, body, or health, intentional or grossly negligent breach of duty, and guaranteed characteristics. For breaches of essential contractual obligations through simple negligence, liability is limited to foreseeable damages typical at the time of contract conclusion. Further claims for damages are excluded.

12. Dispute Resolution

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.